Ftf
First Time Fix (FTF) is the percentage of maintenance work orders successfully resolved during the technician’s initial visit without requiring return trips for additional parts, expertise, time, or follow-up appointments. It is calculated as (Jobs Resolved on First Visit / Total Jobs Performed) × 100.
In manufacturing and shop floor maintenance, FTF is tracked within CMMS systems like ServiceGrid to measure technician efficiency. It requires accurate triage, parts availability, skill matching, and mobile CMMS access to manuals and historical data for prescriptive steps. A 'Hard FTF' means 100% operational capacity restored immediately, while a 'Soft FTF' allows temporary fixes with scheduled follow-ups, which is not counted as true FTF in rigorous metrics. High FTF reduces repeat labor, parts costs, and downtime, directly boosting profitability.
Does a temporary patch count as FTF?
No; true FTF requires permanent resolution without follow-up.
How does FTF differ from MTBF?
FTF measures execution quality (first-visit success); MTBF measures time between failures (reliability) for repairable systems.
Why is FTF a 'profit killer'?
Low FTF increases repeat labor, parts costs, and downtime; high FTF directly reduces operational expenses and boosts profitability.
What improves FTF?
Remote triage for critical assets, feedback loops for failure root causes, and technician debriefs (voice/video) attached to asset history.