OTIF combines two requirements into one supplier-performance measure: the order arrives on time, and the order arrives complete. Missing either condition means the order does not count as OTIF.
Keep the counting rule stable. If one month uses requested delivery date and another uses a supplier-confirmed date, the percentages are not directly comparable.
A supplier had 40 orders in the measurement period. Thirty-three arrived both on time and complete.
- DATEChoose the delivery-date definition you actually manage against: required date, confirmed date or another agreed rule. Then keep it consistent.
- FULLAn order is in-full only when the agreed quantity and required items are complete under your chosen counting policy.
- BOTHOn-time but incomplete is not OTIF. Complete but late is not OTIF.
- PERIODUse a meaningful measurement period. A percentage built from three orders behaves very differently from one built from forty.
- TRENDA single result is a snapshot. Supplier performance is more useful when the same rule is tracked month after month.
OTIF is useful, but it is not a complete supplier scorecard. It does not capture price changes, defects, communication quality, lead-time variability, expedited freight, returns or how severe a late or incomplete order was.
Use it as one clean service measure, not as a substitute for the rest of supplier performance.