Mental Health First Aid Resources
This policy establishes a corporate framework for mental health first aid (MHFA) in the workplace, including designated responders, crisis protocols, resource referral pathways, and ongoing training requirements. It aligns with WorkSafeBC / OSHA psychological safety standards and the National Standard of Canada for Psychological Health and Safety in the Workplace.
Mental Health First Aid (MHFA) is the immediate support provided to a person experiencing a mental health crisis or developing a mental health problem, until appropriate professional help is received or the crisis resolves. This program designates trained MHFA responders at every worksite, establishes clear crisis escalation paths, and provides a curated library of internal and community-based resources. The program is reviewed annually and is integrated with the company's overall Occupational Health & Safety Management System (OHSMS).
This policy applies to all employees, contractors, subcontractors, and volunteers working at or representing any company-owned or leased site, including remote work locations. It covers all phases of employment — from onboarding and daily operations to critical incident response and return-to-work planning. Every operational unit must maintain at least one designated MHFA responder per shift, with refresher training every three years.
- Every worksite must have a trained Mental Health First Aider accessible during all operating hours. Training must follow the Mental Health Commission of Canada / MHFA Canada curriculum or equivalent accredited program.
- A written Crisis Response Protocol must be posted in all common areas and included in the site-specific emergency response plan. The protocol must include local crisis hotline numbers, nearest hospital with psychiatric services, and escalation contacts.
- All employees and their immediate family members have access to the Employee Assistance Program (EAP) — 24/7 confidential counselling, crisis support, and resource navigation. EAP contact information must be displayed on all safety bulletin boards.
- A structured Return-to-Work / Stay-at-Work plan must be developed in collaboration with the employee, their healthcare provider, and the joint health and safety committee for any absence related to a mental health condition.
- Quarterly statistical reports on MHFA interactions (de-identified) must be submitted to the corporate Health & Safety team to identify trends and inform continuous improvement of the program.
- Company Leadership: Approve and resource the MHFA program, including budget for training, EAP contracts, and wellness initiatives.
- Health & Safety Manager: Develop, implement, and audit the MHFA program; maintain training records; coordinate with EAP provider; lead incident reviews.
- Designated MHFA Responders: Complete accredited MHFA training, maintain certification, provide on-scene support during a mental health crisis, and guide individuals to professional resources.
- Supervisors & Team Leads: Recognize early warning signs, refer employees to the MHFA responder or EAP, support return-to-work plans, and maintain confidentiality.
- All Employees: Familiarize themselves with the policy, know where to find crisis resources, and report concerns about their own or a coworker's psychological safety.